When the answer must be defensible
An employee asks whether an exception to the remote-work policy applies. A plausible answer is not enough. The organization's approved policy—and the employee's right to see it—defines the terms of the inquiry.
The application declares its answering → answered transition and evidence.company-policy-custody obligation. It cannot create a policy exception simply because a likely answer would satisfy the user.
Indwel can find and compare admitted policy passages, identify ambiguity, or say when the evidence does not support the claim. The Case preserves the answer's basis for reconsideration if the policy changes.
settle-answer requires the declared evidence basis. The answer artifact, Run, and transition remain inspectable; an accepted request alone is not Settlement.
Developer consequence You build the employee question and response experience; the governed Case, source basis, and accountable answer lifecycle do not have to be improvised in client code.